Endorsed by Which?

Trust Electric Heating Ltd

4.7

152 Reviews

Opening Hours
Today - 09:00–21:00
  • Monday 09:00–21:00
  • Tuesday 09:00–21:00
  • Wednesday 09:00–21:00
  • Thursday 09:00–21:00
  • Friday 09:00–21:00
  • Saturday 09:00–21:00
  • Sunday 09:00–21:00

About

We are a British manufacturer and deliver in the UK. We launched the neos electric radiator heating system in 2018 a UK and International patented product. The neos is the only electric radiator with patented Cool wall and Quadvex technology. The neos is Made in Britain in Leeds and is inspired by German Electric Heating technology.

The neos has a soapstone core that retains the heat and due to its aluminium casing it conducts the heat 2.9 times more effectively than mild steel - thus warming your room quicker.

We offer a selection of thermostatic controls to fit with your lifestyle, an array of colours , finishes, styles and sizes and we have one of the longest guarantees of 25 years. Slimmest modern storage radiator on the market and the most attractive!

We can give you firm evidence on the efficiency and effectiveness of our product as we work with Huddersfield University. They test and verify our products.

What we do

  • Heating contractors

    • Central heating systems (installation and servicing)
  • Boiler, central heating and gas engineers

    • Radiators and central heating
  • More Services

    • german electric radiators
    • electric heating
    • storage heaters

Customer reviews

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4.7
152 reviews
Customer Service
4.7
Quality
4.8
Value
4.5
Sort by
Not so much trust!
Customer Service
Quality
Value
I picked them because of their online brilliance. These are highly prized expensive radiators, but they are not. They look good, but they are noisy and they are not that much more efficient than ordinary convection heaters and the noise bothered us. The aluminium being much noisier than steel. Unfortunately, we were very early on very disturbed with how they work. The basic product is not as good as it is broadcasted. It has 5 stars for reviews, but for us it was not. Secondly, their office and communication is very poor and amateur. Very incoherent and slow answering, always someone else answering and the office was terribly mixed. One or two would get in touch and try to salvage things, but then go to someone else. No one was letting us know anything. We made feasible suggestions, which eventually they were agreed to. In terms of technical people that came to do the work, they were okay. It has been settled now but unfortunately, we could have managed the heating at a lower rate.
Which? Trusted Traders Consumer Posted on 07/04/2025 , work completed 27/03/2025
Untrustworthy & Incompetent
Customer Service
Quality
Value
This company are an absolute disgrace. I ordered 3 Heaters & a Towel Rail to be supplied & fitted by Trust (at additional cost for them to install) on 31/03/2025. 31/03/2025 - two very nice lads turn up, neither of whom, by their own admission, work for Trust. Unfortunately they don’t have the Heaters/Towel Rail. Called Trust Head Office & told that no one is available as the whole company is away on a (clearly much needed) training day. One of the very nice lads manages to get in contact with someone who promises me a call back at 8am 01/04/3025 to discuss resolution & compensation figure/goodwill gesture. Promised call back not received. Emails sent to the co-owners of business unanswered. Like I say, am absolute disgrace. I'm unable to recommend this company
Customer in Greater London Posted on 01/04/2025 , work completed 31/03/2025
The trader replied (on 08/04/2025)
We’re so sorry to hear this. We have spoken to our operations department and are aware that a manager has tried to contact you via call and email this morning. We’re glad to confirm that our CTO, Scott has been in touch with you to discuss this issue and that it has now been resolved. We’re so happy to hear that you’ve stuck with Trust Electric Heating and are still keen to have your radiators installed. If you need anything else, please let us know. We can assure you that contact will be better going forward, as we have no more training days planned and we’re all back in the office.
Site Visit and Quotation
Customer Service
Quality
Value
I asked Trust Electric Heating to visit my property and quote for a system that could (potentially) compete with my current Dimplex Quantum state-of-the-art night storage heaters. The representative was not (to my knowledge) a qualified heating engineer and was not (to my knowledge) a qualified NICEIC electrician, yet despite this… the representative told me inaccurate facts about my current Dimplex Quantum state-of-the-art night storage heater system, and also, wholly inaccurate facts about the viability of my system moving forward. For me, this was alarming, and equally, very unprofessional! Following on from the above, their suggested alternative electric radiator heating system (based on day rate KW hour costs) compared to my current system (charged at off-peak rates) was 15% to 20% more expensive to run (based on like-for-like KW hour input costs). My advice to anyone seeking a heating quotation (regardless of the salesperson and/or regardless of the company) is to always do your very own research, don’t believe all of the marketing, and never be afraid to challenge the narrative.
Customer in Milton Keynes Posted on 07/11/2024 , work completed 04/11/2024
The trader replied (on 25/11/2024)
Thank you again for your thoughtful feedback, we’re sorry to hear your experience didn’t align with what most customers feel with Trust Electric Heating. Our commitment is to be transparent and thorough in our communications and recommendations. We base our approach on extensive research and testing with universities and labs, ensuring our information is grounded in science rather than marketing. After reviewing your calls, it’s clear some of the information shared may have caused misunderstandings. To clarify, we have not conducted direct comparisons or testing between our NEOS system and the Dimplex Quantum, which wasn’t included in our running guide. While we offered case studies based on traditional storage heaters, it wouldn’t be fair to compare NEOS directly to Quantum without specific test data. We appreciate Dimplex Quantum’s off-peak tariff efficiency but understand why some customers explore alternatives like ours, often due to Quantum’s control mechanisms or preference for a slimmer design. Comments about E7 tariffs shared in your call were not in line with our training and this will be addressed. Regarding your consumer board, our photo requests ensure RCD protection before installation. Your board is RCD protected and meets the relevant standards, though its overdue inspection date may prompt a professional electrician to recommend an update for safety. We value transparency and honesty, and your feedback is helping us improve.
Every thing so efficiently dealt with
Customer Service
Quality
Value
Kept me informed at all times, no hard sell, just honest answers. Came when stated, worked quickly and efficiently, explained everything clearly to a very old OAP so I could understand. Left the flat perfectly clean, even filled in the holes from the previous radiators. Recommend them one hundred percent.
Customer in West Yorkshire Posted on 23/03/2023 , work completed 22/03/2023
The trader replied (on 15/11/2024)
Thank you again for your feedback – we genuinely value your perspective as your experience is incredibly important to us. We’re sorry to hear that your experience didn’t reflect the standard we strive for at Trust Electric Heating. Our commitment to transparency and accuracy is built on rigorous research and testing with universities and accredited labs. It’s disappointing that some information shared may have caused confusion. We appreciate the Dimplex Quantum heaters, introduced in 2012, for their effective use of off-peak tariffs. They’re a great option for those who find this model fits seamlessly into their routine. However, we also understand why some customers look to alternatives like ours – often due to the Quantum’s control mechanisms, which can be challenging for some users, or because they prefer a slimmer design amongst some of the reasons. Regarding the consumer board, we always request photographs before installation to check if it’s RCD protected, as this can determine whether an upgrade would be necessary for an E7 switch-over. Transparency and honesty are fundamental to us at Trust Electric Heating, and your feedback allows us to uphold these values. Please know that we are taking your insights seriously to make immediate improvements, including additional training for our representative. If you or any of our customers have further feedback, please feel free to email us directly.
Good Job
Customer Service
Quality
Value
Very impressed with the product, sales approach, customer service and installation. Angie, the engineer who came to see me explained things clearly with no hard sell and Sofia in the office was helpful and friendly. Callum and Kostas installed the heating in a very short time, with minimal disruption, and tidied up. Would definitely recommend this company
Customer in Greater Manchester Posted on 20/03/2023 , work completed 20/03/2023
Very pleased
Customer Service
Quality
Value
We have just had Costas and Robbie here today. They removed 4 old heavy night storage heaters and replaced them with lovely new ones. Already feeling tbe benefit. They were very polite, answered all our questions and did a brilliant job. They were very patient and kind my husband who has dementia and got in the way a bit. Many thanks for a job well don
Customer in Greater London Posted on 13/10/2022 , work completed 13/10/2022
Absolutely fantastic company
Customer Service
Quality
Value
From the very first contact through to fitting the service was exemplary. Due to ill health, replacement radiators were needed urgently. Sophia from the office, Alex the surveyor from 30 August, the Initial visit, and then the installation team gave first class service so amazingly everything was superbly completed yesterday - 21 September. From start to finish the very best service, and nicest people you could wish for. The job was done to perfection.
Customer in Greater London Posted on 22/09/2022 , work completed 21/09/2022
Very happy with the work provided
Customer Service
Quality
Value
The person who came to give me a quote to upgrade my old storage heaters to a modern heating system was friendly and explained everything fully. There was no hard sell. On deciding to go ahead the office staff were very friendly and helpful. They gave me an insultation date and my heaters were fitted on that date. The lads who fitted them were great and did an excellent job. They gave me an in depth lesson on how they worked and set them for the oncoming winter. Also provided a booklet to help me if things needed changing. I wouldn't hesitate in recommending them to friends and family.
Customer in Lancashire Posted on 02/09/2022 , work completed 31/08/2022
Replacement to storage heaters
Customer Service
Quality
Value
We had 4 quotes and two surveys for a replacement for two old storage heaters. Trust Electric Heating engineers was friendly yet professional and fully informed about the issues we had in changing our system. She took time to work out the best size and placement for our needs. The quote we received was considerably less that the other suppliers. Although two of them reduced their prices later with special offers. One to half price. After we accepted the quote and paid half the costs the heaters were installed within a few weeks by Corey and Kostes. They removed the old heaters with no fuss or disruption and finished the installation of the new heaters. Corey ran through the operation and settings to ensure that we were ready when the winter sets in. Clean, efficient, and value for money.
Customer in Greater Manchester Posted on 21/08/2022 , work completed 09/08/2022
New radiators
Customer Service
Quality
Value
We were looking for replacement radiators for a number of storage heaters. Trust we’re very efficient from the start and we had a sales person visit who worked through our requirements. The fitters were prompt, helpful and left no mess and explained all that was required. They were quick and installed the radiators with out hassle. Can only recommend Trust as a supplier and fitter of radiators.
Steve in Highland Council Posted on 17/08/2022 , work completed 16/08/2022